Assessment and Support Planning

Prior to the provision of a Care at Home service DCSS(WALES)Limited will ensure that it completes a full assessment of the individual Service Users’ needs.  This will be undertaken as detailed in the  (or any other successor regulations / standards).

With the appropriate consent, DCSS(WALES)Limited will ensure that  prospective and current Service Users, relatives, advocates and any relevant professional are provided with a Statement of Purpose (as detailed in the Care Inspectorate Wales (Registration) Regulations 2009, The Regulated Services(Service Providers and Responsible Individuals)(Wales)Regulations 2017 and The Domiciliary Care Agencies (Wales) Regulations 2004 (or any other successor  regulations / standards)) and Service Users’ guide for the Provider.

A detailed risk assessment, as detailed in the  (or any other successor regulations / standards), will be completed and clearly be documented in the Service Users’ Care Plan / documentation.  Risk assessments will also be reviewed in a consistent and comprehensive basis, or should there be a change in need or change in individual circumstances.

DCSS(WALES)Limited will ensure that there is a process for planning, implementation and evaluation of Care Plans, which must be regularly reviewed and monitored.  The Care Plan will be recorded in writing or in an electronic format and show how much the Service User is involved and should be reviewed as required. Care Plans will include all details of needs of the individual Service User as detailed in the Regulated Services(Service Providers and Responsible Individuals)(Wales)Regulations 2017 and The Domiciliary Care Agencies (Wales) Regulations 2004 and the Care Inspectorate Wales (Registration) Regulations 2009 (or any other successor regulations/standards).

DCSS(WALES)Limited will open and maintain a file in respect of each Service User; the file shall contain the following:

  • The Care Plan
  • Key points of Communication for the Service User
  • Key points of Communication for the Provider
  • Comprehensive Risk Assessment completed by Provider
  • Review form
  • Annual review form
  • Correspondence – records of communication relating to Service Users’
  • Communication log for all services provided by Employees at each visit that is to be read, completed and signed by the Employees attending.
  • Medical Administration Record (MAR) sheet, if required

The file shall be available to the Council and will form part of the service review / contract management process.

DCSS(WALES)Limited will ensure that at all times there is a written, up to date list of Service Users currently funded by the Commissioners and those funded from other sources.  This list will include basic details of these Service Users, and their funding status to assist in the administration of payment procedures and to assist the Commissioners where there is concern over service delivery and / or risk of, or planning for, closure of the DCSS(WALES)Limited.

Information which the DCSS(WALES) Limited will supply to the Service User

DCSS(WALES)Limited will supply the Service Users with reliable  and timely information via an information pack when their Service commences and update it as required to ensure they are kept informed and involved.  The Information Pack will be user friendly, clear and understandable, and include the following:

  • Statement of Purpose
  • Contact details for the Service including out of hours and emergency contacts
  • Service provision details
  • The contingency arrangements in the event of Service interruption
  • Safeguarding information
  • How to access the Provider’s most recent CARE INSPECTORATE WALES inspection reports
  • Complaints procedure

DCSS(WALES)Limited will keep Service Users informed in advance and involved in decisions about any planned long term changes to their Service and, as far as possible, unavoidable short term

changes to their Service, including changes to the Service User’s regular Care Workers and/ or changes to the timing of visits.

Emergency, Contingency and Future Planning

DCSS(WALES)Limited will develop emergency, contingency and Business Continuity Plans in place to ensure the delivery of the Service is continuous and consistent for the benefit of Service Users.

Its Business Continuity Plans is able to deal with list of issues that could impact upon the delivery of Service and will notify the Commissioners immediately of any key / local / branch management changes concerned in the management of this contract and will be subject to annual review.

Changes in Need and / or Care Delivery

In the event that DCSS(WALES)Limited identifies a change in need which requires an immediate response (e.g. a visit lasting longer than commissioned due to Service User needs), DCSS(WALES)Limited will implement the change in such a way that the Service User remains safe and their care needs are adequately met. DCSS(WALES)LIMITED will notify the Authorised Officer(s) of changes in care delivered

If a decrease in care hours is identified by the Commissioners, DCSS(WALES)LIMITED will reduce the care delivery within 48 hours of being notified by the Commissioners

Whereby it is determined that a change in need results in the requirement of equipment, DCSS(WALES)LIMITED will make the appropriate referrals