Our Services
- Assessment and Support Planning
- 24 hours Care and Support
- Trusted Assessors Service for Home Adaptations
- After Hospital Care
- Reablement Care
- Live – In Homecare
- End of Life
- Respite Care
- Overnight
Times of Care Delivery
DCSS(WALES)Limited will provide support and care to be delivered between predetermined hours e.g. morning call between 06.00 and 9.30. DCSS(WALES)Limited will work with the Service User / their representative to ensure that they are fully briefed and aware as to when their support and care will be delivered, a specific time within these time bands will be agreed. DCSS(WALES)Limited will still be expected to deliver support and care to Service Users at specific times (this is the exception to the time bands) if they have a care call(s) that are time critical and which are identified in the aligned Support Plan. The time bandings will be as follows:
- Breakfast 06.00 to 09.30
- Mid- Morning 09.30 to 11.30
- Lunch 11.30 to 14.00
- Afternoon 14.00 to 16.30
- Tea 16.30 to 18.00
- Early Evening 18.00 to 21.00
- Late Evening 21.00 to 23.00
DCSS will open and maintain a file in respect of each Service User; the file shall contain the following:
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- The Care Plan
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- Key points of Communication for the Service User
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- Key points of Communication for the Provider
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- Comprehensive Risk Assessment completed by Provider
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- Review form
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- Annual review form
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- Correspondence - records of communication relating to Service Users'
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- Communication log for all services provided by Employees at each visit that is to be read, completed and signed by the Employees attending.
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- Medical Administration Record (MAR) sheet, if required
DCSS will supply the Service Users with reliable and timely information via an information pack when their Service commences and update it as required to ensure they are kept informed and involved. The Information Pack will be user friendly, clear and understandable, and include the following:
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- Statement of Purpose
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- Contact details for the Service including out of hours and emergency contacts
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- Service provision details
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- The contingency arrangements in the event of Service interruption
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- Safeguarding information
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- How to access the Provider's most recent inspection reports
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- Complaints procedure
Live-In Home Care
We provide one to one home care and support package 24/7 that is designed to put you in total control of your personal care, housekeeping, shopping, cooking, specialist care for complex conditions, promoting and administering medication, activities of daily living and companionship. We design your plan of care in a unique way and manner to suit your needs without any timetable or routines that are rigid and delivered within the comfort of your home.
Our carers have been trained to care for a range of conditions which includes:
- Cancer
- Young Adults
- Strokes
- Multiple Sclerosis
- Palliative/Terminal conditions
- Mobility/Frailty
- Dementia
- Alzheimer's
- Parkinson's disease
Night Care and Support
Sleep-In:
We provide well-trained care assistants that can sleep in your home by your side when they are needed by you. They have been trained not to disturb you unless you need them particularly for trips to the toilet among other necessities during the night.
Waking Night:
People with complex needs, Dementia, End of Life Care, hospital discharge after a serious accident or surgical operation may need constant monitoring of any changes in their condition during the night. Our well trained care staff are always available to monitor these changes throughout the night and make service-users comfortable during sleep.
